FAQ
Are you ABTA & ATOL protected?
Yes, we are! We operate under Experience It Now Travel, which is part of the Hays Travel Group. This means your bookings are fully ABTA bonded and ATOL protected, giving you complete peace of mind when booking with us.
Do you charge any booking fees?
No, we don’t charge any booking fees. You get access to the same deals (and often better!) than booking direct, but with the added benefit of our expert service and support at no extra cost.
Can you price match online deals?
Yes, in most cases we can! We work with a wide range of suppliers and can often match or even beat online prices — especially when factoring in extras like baggage, transfers, or financial protection.
What types of holidays do you offer?
We offer everything from family holidays, city breaks, honeymoons, and wedding packages, to cruise holidays, group travel, and tailor-made trips. Whether you’re dreaming of Orlando, a Cyprus wedding, or a luxury escape, we’ve got you covered.
Can I pay in instalments?
Yes! We can usually secure your holiday with a low deposit and set up a monthly payment plan to make budgeting easier. Just ask when enquiring and we’ll find the best option for you.
What our Customers say…
Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: Gilbridge House, Keel Square, Sunderland SR1 3HA. Experience it Now are a trading name of Experience it Now Travel Limited who are registered in England & Wales with company number 10703509 and VAT number 268884340. Registered office: 10 Clinton Place, Seaford, England, BN25 1NL.
ATOL Protection: Many of the flight and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. www.atol.org.uk/ATOLCertificate